Terms and Conditions
Welcome to LEGALiTi, an employment legal advisory firm registered in, and operating under the laws of the United Arab Emirates (UAE), under licence number: 4414797.01, issued by Sharjah Publishing City, UAE. At LEGALiTi, we specialise exclusively in UAE Labour Law and employment-related matters, delivering accessible and affordable legal advice and services tailored specifically for employers in the UAE. Our dedicated focus ensures that you receive expert legal advice, guidance and support to navigate the complexities of UAE labour regulations and employment issues with confidence and ease.
These Terms and Conditions (the "Terms") govern your use of our services (the “Services”). By accessing or using our platform, you agree to be bound by these Terms, including our Privacy Policy.
Please read the Terms carefully before using our services. If you do not agree with these Terms and the policies, please refrain from using our platform or the Services offered through it.
At LEGALiTi, we are committed to providing UAE employees with exceptional legal advice and support. Our platform offers a comprehensive suite of legal consultation and advisory services designed to assist employees with issues related to UAE labour law and employment rights. By subscribing to our services, you gain access to expert legal advice, resources, and representation (via third-parties) tailored to your specific needs.
These Terms outline the rules and guidelines that govern your use of our services, ensuring a clear understanding of our mutual rights and obligations. They cover important aspects such as subscription plans, payment terms, user responsibilities, confidentiality, and dispute resolution. We strive to maintain transparency and fairness in all our dealings. Our goal is to build a trusted relationship with our users, providing reliable and professional legal support while ensuring compliance with applicable laws and regulations.
By using LEGALiTi’s services, you acknowledge that you have read, understood, and agreed to these Terms. If you have any questions or need further clarification, please do not hesitate to contact us at help@legaliti.io. Your satisfaction and trust are our top priorities.
1. WHO ARE WE?
LEGALiTi is a specialised legal service provider dedicated to protecting and advocating for the employment rights of workers in the UAE. Our mission is to disrupt the traditional legal sector by offering innovative, affordable, and accessible legal services tailored to the unique needs of employees under UAE labour law. Through our subscription-based model, we provide comprehensive legal support, including legal advice, consultations, document review, dispute resolution, court representation (via third-parties), and compliance guidance. LEGALiTi empowers employees by ensuring they have the necessary legal support and resources to safeguard their rights, resolve workplace disputes, and navigate the complexities of UAE labour law with confidence and peace of mind.
2. OUR LEGAL SERVICES
LEGALiTi specialises in providing comprehensive legal support and representation (via third-parties) for employment-related issues under UAE labour law. Our goal is to empower employees by ensuring they have access to high-quality legal advice and support to protect their rights. Our services include, but are not limited to, the following:
Legal Consultations:
24/7 Legal Hotline: Immediate access to expert legal advice for urgent employment-related queries.
Unlimited Consultations: Comprehensive advice on UAE labour law, employee rights, and workplace disputes.
Document Review and Drafting:
Contracts Review: Thorough review of employment agreements, labour contracts, offer letters, warning letters, non-competition agreements, non-disclosure agreements (NDAs), settlement agreements, disciplinary action letters and any other employment-related documents.
Workplace Policies: Assistance with understanding and complying with workplace policies and regulations.
Document Drafting: Professional drafting of employment-related documents such as resignation letters, non-renewal letters, grievance letters, and more.
Passport Recovery:
Document Recovery: Assistance in reclaiming your passport and other personal documents from your employer, ensuring compliance with legal requirements.
Legal Advice:
Strategic Planning: Personalised sessions for ongoing legal matters and disputes.
Compliance Support: Guidance on UAE labour law compliance, employee rights, and lawful termination procedures.
Contract Guidance: Expert advice on understanding and negotiating employment contracts and workplace policies.
Employment Termination: Legal support to ensure fair treatment during termination and to contest wrongful dismissals.
Dispute Representation and Resolution:
Mediation: Assistance in mediating disputes with employers to reach amicable solutions.
Labour Disputes: Legal representation in UAE labour disputes, including non-competition clause issues, wrongful termination cases, and absconding cases.
Conflict Resolution: Support in negotiating and resolving workplace conflicts.
Unpaid Wages: Assistance in recovering unpaid wages and end-of-service benefits.
Harassment and Discrimination: Support and representation in cases of workplace harassment and discrimination.
Occupational Injury Compensation: Legal action to secure compensation for occupational injuries as per UAE labour law.
Unjust Fines and Salary Deductions: Legal support to contest employer-induced fines and unauthorised salary deductions.
NDA/Confidentiality Issues: Expert legal advice to navigate non-disclosure or confidentiality (NDAs) matters.
Visa Cancellation: Assistance with visa cancellation matters when employers refuse to cancel employment visas, enabling employees to seek new job opportunities.
Labour Ban Cases: Help in preparing documents and contesting unjust labour bans caused by employers.
Complaint Assistance:
Filing Complaints: Support with filing complaints with relevant authorities (e.g., “MOHRE”).
Process Guidance: Step-by-step guidance on the complaint process and follow-up support to ensure proper handling.
Updates and Alerts:
Regular Updates: Keep you informed of changes in UAE labour laws and regulations.
Alerts and Notifications: Timely alerts on new policies and legal requirements affecting employees in the UAE.
Court Representation and Emergency Services:
Court Representation: Comprehensive representation in UAE labour court cases, including the preparation and filing of necessary court documents.
Emergency Legal Assistance: Immediate support in urgent employment-related matters, including personal emergencies requiring legal intervention.
Personalised Legal Advice: Tailored advice for complex employment-related issues, with a dedicated case manager to handle all legal matters personally.
By subscribing to LEGALiTi, you gain access to these extensive services, ensuring that your employment rights are protected and that you have the necessary legal support to navigate the complexities of the UAE labour market. Our commitment is to provide you with peace of mind and empower you to focus on your career with confidence.
3. HOW LEGALiTi WORKS.
LEGALiTi offers two comprehensive subscription plans designed to meet the varying needs of employees in the UAE:
Standard Plan: The Standard Plan is designed to provide essential legal support, ensuring you have access to the fundamental services required to protect your employment rights under UAE labour law. This plan includes:
Legal Consultations: Unlimited access to expert legal advice on UAE labour law and employment rights, including a 24/7 legal hotline for urgent queries.
Document Review and Drafting: Thorough review and assistance with employment-related documents such as employment contracts, workplace policies, resignation letters, and grievance letters.
Dispute Representation: Basic representation in UAE labour disputes, mediation services, and assistance with resolving workplace conflicts amicably with your employer.
Passport Recovery: Assistance in reclaiming your passport and other personal documents from your employer.
Complaint Assistance: Support with filing complaints with relevant authorities and guidance through the complaint process.
Updates and Alerts: Regular updates on changes in UAE labour laws and timely alerts on new policies affecting employees.
Premium Plan: The Premium Plan offers extensive legal coverage for those who require more comprehensive support and personalised services. This plan includes all the benefits of the Standard Plan, plus:
Court Representation: Comprehensive representation in UAE labour court cases, including preparation and filing of necessary court documents.
Personalised Case Management: Dedicated case manager providing tailored legal advice and handling all your legal matters personally.
Emergency Legal Assistance: Immediate support for urgent employment-related matters and personal emergencies requiring legal intervention.
Extended Dispute Representation: Legal advice and representation in complex cases such as wrongful termination, unjust absconding, unpaid wages, occupational injury compensation, workplace health and safety violations, and harassment and discrimination.
Visa Cancellation and Labour Ban Assistance: Help with visa cancellation issues and contesting unjust labour bans caused by employers.
Priority Access: Priority access to legal consultations and case handling, ensuring your issues are addressed promptly and effectively.
Annual Legal Review: Yearly review of your legal affairs related to employment and UAE labour law to ensure ongoing compliance and protection (upon your request).
By choosing one of our subscription plans, you secure continuous legal support tailored to your specific needs, ensuring your rights under UAE labour laws are always protected.
4. FEES AND BILLING
Subscription Fees:
Standard Plan: AED 40.00 billed annually or AED 65.00 billed monthly.
Premium Plan: AED 60.00 billed annually or AED 85.00 billed monthly.
Additional Fees:
Certain government fees, fines, and other expenses not covered by the subscription must be paid by the client. These include, but are not limited to:
Abscond removal fees,
Visa cancellation fees,
Government-imposed fines,
Any other charges associated with government services.
Payment Method: Subscription fees are billed in advance and can be paid via secure online payment methods. LEGALiTi accepts the following payment methods: Credit Cards, (Visa, MasterCard, American Express), Debit Cards (Any debit card with a Visa or MasterCard logo), Bank Transfers (Direct transfers to our specified bank account), Online Payment Systems (Secure online payment gateways as listed on our website). Users will receive an invoice and a receipt detailing the subscription charges paid and any additional fees incurred, if applicable.
Billing Cycle: Users can choose between annual or monthly billing cycles. For annual subscriptions, the fee is billed once a year. For monthly subscriptions, the fee is billed each month.
Automatic Payment Authorization: By subscribing to LEGALiTi’s services, you hereby authorise LEGALiTi to automatically charge the subscription fees and any applicable surcharges to the credit or debit card provided at the time of subscription. This authorization will remain in effect until you cancel your subscription in accordance with the terms outlined in this Payment Policy. You agree to keep your payment information current, complete, and accurate. In the event of a failed payment, LEGALiTi reserves the right to suspend or terminate your subscription until all outstanding fees are paid in full.
Late Payments: If a subscription payment is not received on time, LEGALiTi reserves the right to suspend services until payment is made. Repeated late payments may result in termination of the subscription.
Payment Disputes: If you believe there has been an error in billing or payment, please contact our support team immediately. We will investigate and resolve any disputes promptly. Please note: (i) Any billing errors must be reported within 30 days of the transaction date, (ii) We will investigate your claim and respond within 10 business days.
By subscribing to LEGALiTi, you agree to these fees and billing terms, ensuring that you understand the costs associated with our comprehensive legal services and support with respect to your employment rights under the UAE labour law.
5. REFUND POLICY.
Subscriptions are billed in advance and are generally non-refundable. However, we offer a satisfaction guarantee for new users. You can try our services for fourteen (14) days (“Trial Period”), and if you are not satisfied, we will refund your subscription fee (on a pro-rata basis), no questions asked. If you choose to cancel your subscription after 14 days, you will retain access to our services until the end of your current billing cycle. Upon completion of this period, your access will be terminated, and no further charges will be applied. Please note that partial refunds are not available for any unused portion of your subscription beyond the Trial Period.
Non-Refundable Services: Subscriptions are billed in advance and are generally non-refundable, except under specific circumstances as outlined below.
Refund Requests: All refund requests must be submitted in writing to help@legaliti.io with a detailed explanation of the reason for the request.
Annual Subscriptions: If you cancel your annual subscription after the 14-day Trial Period, you will retain access to our services until the end of your current billing cycle. No partial refunds will be available beyond the Trial Period.
Monthly Subscriptions: Monthly subscriptions are non-refundable. If you cancel after the Trial Period, you will retain access until the end of your current billing cycle, and no further charges will apply.
Non-Refundable Fees: Certain fees, such as government fees, fines, and other charges incurred on your behalf, are non-refundable.
Service Charges: Any service charges or processing fees associated with payment transactions are non-refundable.
Timeline: Refunds will be processed within Seven to Ten (10) business days of approval.
Method: Refunds will be issued using the same payment method as the original transaction unless otherwise agreed upon.
Notification: Clients will receive an email confirmation once the refund has been processed.
By subscribing to LEGALiTi’s services, you acknowledge and agree to this Refund Policy.
6. USER’S RESPONSIBILITY.
When you subscribe to our services, you become our Client. Clients are responsible for ensuring the smooth and effective provision of LEGALiTi's services. Key responsibilities include:
Providing Accurate and Complete Information: Clients must provide all necessary information and documentation accurately and in a timely manner. This includes, but is not limited to, personal details, employment contracts, correspondence with employers, and any other relevant documents. Failure to provide accurate and complete information may hinder the ability of LEGALiTi to offer effective legal support and representation.
Paying Additional Fees: While LEGALiTi covers many legal services under the subscription plans, certain costs are not included. Clients are responsible for paying any government fees, fines, or charges that are not covered by LEGALiTi. This includes, but is not limited to:
Abscond removal fees,
Visa cancellation fees,
Government-imposed fines,
Any other charges associated with government services.
Compliance with Legal Advice: Clients are expected to follow the legal advice and guidance provided by LEGALiTi's legal professionals. This includes attending scheduled meetings, court appearances, and any other necessary appointments.
Timely Communication: Clients must maintain timely and open communication with LEGALiTi. Prompt responses to requests for information or documentation are crucial for the effective handling of their legal matters.
7. REPRESENTATION AND LITIGATION.
With respect to legal representation and/or litigation in UAE labour court cases, clients acknowledge and agree that LEGALiTi does not directly represent clients in UAE courts. Instead, such legal representation will be provided by our partner law firms. LEGALiTi will facilitate the coordination with these partner law firms to ensure that clients receive the necessary legal representation in labour court proceedings.
For clients subscribed to the Premium Plan (“Premium Clients”), LEGALiTi will cover the court fees and the legal fees charged by our UAE partner law firms up to a maximum limit of Ten Thousand Dirhams (“AED 10,000”) per case. This coverage is provided solely for the purpose of representing the client in UAE labour court cases. Any court fees and legal fees exceeding this maximum limit will be the responsibility of the client.
It is expressly understood that all other out-of-court legal services with respect to the UAE labour law and employment-related matters will be handled directly by LEGALiTi. These matters include, but are not limited to, legal consultations, document review and drafting, dispute resolution, and compliance guidance. Clients further acknowledge and agree to the following terms regarding legal representation:
Engagement with Partner Law Firms: LEGALiTi will engage partner law firms on behalf of the client for representation in UAE labour court cases. Clients hereby authorise LEGALiTi to share relevant information and documentation with the partner law firms to facilitate effective representation.
Limitations of Coverage: The maximum limit of AED 10,000 for court and legal fees is inclusive of all expenses incurred by the partner law firms. Clients are responsible for any costs exceeding this limit and will be invoiced directly by the partner law firms for such excess amounts.
Additional Costs: Any additional costs related to litigation, including but not limited to, expert witness fees, translation services, and ancillary court expenses, are not covered by LEGALiTi and shall be borne by the client.
Coordination and Communication: LEGALiTi will coordinate with the partner law firms to ensure seamless communication and representation. Clients are expected to cooperate fully with both LEGALiTi and the partner law firms throughout the litigation process.
No Guarantee of Outcome: While LEGALiTi and its partner law firms will strive to provide the best possible legal representation, clients acknowledge that LEGALiTi does not guarantee any specific outcome in court proceedings.
By subscribing to the Premium Plan, Premium Clients hereby agree to these terms, and affirm their understanding of the representation structure and the associated coverage limits for UAE labour court cases as outlined above.
8. ATTORNEY-CLIENT RELATIONSHIP.
An attorney-client relationship is established once you subscribe and/or sign up for LEGALiTi's services, provide the necessary information, and complete the payment process. This relationship ensures that all communications, advice, and representation provided by LEGALiTi are conducted with the utmost confidentiality and professionalism, adhering to the legal and ethical standards governing attorney-client interactions in the UAE.
9. CONFIDENTIALITY AND PRIVACY.
At LEGALiTi, we prioritise the confidentiality and privacy of our clients. We understand the sensitive nature of the information shared with us and are committed to protecting it. Here are the key principles guiding our confidentiality and privacy practices:
Confidentiality of Communications: All communications between clients and LEGALiTi, including consultations, emails, documents, and phone calls, are kept strictly confidential. We ensure that any information shared is protected from unauthorised access and disclosure.
Compliance with UAE Laws: Our confidentiality practices are in full compliance with UAE laws and regulations governing legal practice and data protection. This ensures that your personal and professional information is safeguarded according to the highest legal standards.
Secure Data Handling: We utilise secure systems and technologies to handle and store client information. This includes encryption, secure servers, and other measures to protect data from breaches or unauthorised access.
Limited Access: Access to client information is restricted to authorised personnel within LEGALiTi who are directly involved in your case. We ensure that only those who need to know your information for the purpose of providing legal services have access to it.
Third-Party Disclosure: We do not disclose client information to third parties without explicit consent from the client, except where required by law or necessary for legal proceedings. In such cases, we inform the client of the disclosure requirement and seek their approval where possible.
Client Consent: Any sharing of client information beyond the scope of our internal operations is done only with the informed consent of the client. We provide clear explanations of why and how the information will be used and obtain written permission before proceeding.
Data Retention and Disposal: Client information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once the information is no longer needed, we ensure its secure and permanent disposal.
Client Rights: Clients have the right to access their personal information held by LEGALiTi, request corrections to inaccurate or incomplete information, and seek clarification on our confidentiality and privacy practices.
10. CONFLICTS OF INTEREST.
LEGALiTi is committed to maintaining the highest ethical standards in our practice. Before undertaking any new matter, we perform a thorough conflict check to ensure that no conflict of interest exists. This process involves reviewing our existing and past client relationships, as well as any potential connections, to ensure that we can provide objective and unbiased legal representation. If a conflict of interest is identified, we will promptly inform the prospective client and take appropriate measures, including declining representation if necessary, to maintain our commitment to ethical and professional integrity.
11. TERMINATION AND WITHDRAWAL.
LEGALiTi reserves the right to terminate or withdraw from a case under certain circumstances, including but not limited to:
Client Non-Compliance: If the client fails to fulfil their responsibilities, such as providing accurate and complete information, making timely payments, or following legal advice, LEGALiTi may terminate or withdraw from the case.
Conflict of Interest: If a conflict of interest is discovered that affects our ability to provide objective and unbiased representation, we will inform the client and may withdraw from the case to uphold our ethical standards.
Legal and Ethical Obligations: LEGALiTi will also terminate or withdraw from a case if continuing representation would violate any laws or ethical obligations.
In the event of termination or withdrawal, we will provide the client with reasonable notice and assist in the transition of their case to another legal representative if necessary.
12. LIMITATION OF LIABILITY.
LEGALiTi’s liability for any claim arising out of or related to the services provided shall be limited to the total amount paid by the client for the specific services in question. In no event shall LEGALiTi be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, loss of business, or other economic damages, arising from or related to the use of our services, even if LEGALiTi has been advised of the possibility of such damages. This limitation of liability shall apply regardless of the form of action, whether in contract, tort, or otherwise, and applies to the fullest extent permitted by law. By subscribing to LEGALiTi’s services, the client acknowledges and agrees to this limitation of liability.
13. DISCLAIMER.
LEGALiTi provides legal advice and representation based on the information provided by the client. While we strive to offer the best possible legal support and guidance, we do not guarantee specific outcomes or results. The success of any legal matter depends on various factors beyond our control, including but not limited to, the actions of third parties, changes in law, and the specific circumstances of each case. By subscribing to our services, clients acknowledge and accept that LEGALiTi does not warrant or promise any particular outcome in their legal matters.
14. INDEMNIFICATION.
Clients agree to indemnify, defend, and hold LEGALiTi, its officers, directors, employees, agents, and affiliates harmless from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with:
Client's Use of Services: Any use or misuse of LEGALiTi’s services by the client, including but not limited to, actions taken based on the advice or representation provided by LEGALiTi.
Breach of Agreement: Any breach or alleged breach by the client of these Terms and Conditions or any other agreement with LEGALiTi.
Provision of Information: Any inaccuracy or incompleteness in the information provided by the client to LEGALiTi, which may affect the quality or outcome of the legal services rendered.
Third-Party Claims: Any claims or actions brought against LEGALiTi by third parties as a result of or in connection with the client’s actions or omissions.
Legal Compliance: Any failure by the client to comply with applicable laws, regulations, or professional standards in relation to their employment or other activities.
This indemnification obligation includes the payment of any legal fees and costs incurred by LEGALiTi in defending against such claims. By using LEGALiTi’s services, the client agrees to fully cooperate with LEGALiTi in the defence of any such claims and to provide any assistance that may be reasonably requested by LEGALiTi. The indemnification obligations set forth herein shall survive the termination or expiration of the client’s engagement with LEGALiTi.
15. INTELLECTUAL PROPERTY.
All materials, content, and information provided by LEGALiTi, including but not limited to, legal documents, templates, guides, website content, and branding, remain the exclusive intellectual property of LEGALiTi. These materials are protected by copyright, trademark, and other applicable intellectual property laws in the UAE. Clients and third parties are prohibited from copying, reproducing, distributing, or using any of these materials for commercial purposes without the express written consent of LEGALiTi. Unauthorised use of LEGALiTi’s intellectual property may result in legal action. By engaging with LEGALiTi, clients acknowledge and agree to respect our intellectual property rights.
16. DISPUTE RESOLUTION.
In the event of any disputes arising from or in connection with the use of LEGALiTi’s services, the parties shall first attempt to resolve the matter amicably through good faith negotiations. If the dispute cannot be resolved amicably within thirty (30) days from the date either party notifies the other of the dispute, the matter shall be referred to arbitration or the courts as outlined below:
Amicable Resolution: The parties agree to engage in good faith discussions to resolve any disputes, claims, or disagreements that may arise. Both parties shall use their best efforts to reach a mutually satisfactory resolution within thirty (30) days from the notification of the dispute.
Arbitration: If the dispute cannot be resolved amicably within the stipulated thirty (30) day period, the matter shall be referred to binding arbitration in accordance with the rules of the Sharjah International Commercial Arbitration Centre (SICAC) in Sharjah-UAE, which are incorporated into these Terms by reference. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or if no agreement can be reached, appointed in accordance with the applicable rules. The arbitration proceedings shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
Court Jurisdiction: In the event that arbitration is not feasible or enforceable, or if either party seeks urgent injunctive relief, the dispute shall be referred to the courts of the Dubai International Financial Centre (DIFC). The DIFC courts shall have exclusive jurisdiction over any such matters, and the parties irrevocably submit to the jurisdiction of the DIFC courts for the resolution of any disputes that cannot be settled through arbitration.
17. SWITCHING PLANS.
Users may switch between subscription plans at any time, whether upgrading or downgrading. When switching, users are required to pay the full amount for the new plan upfront. Upon receiving payment, we will calculate any remaining credit from the previous plan based on unused time and refund the applicable amount. Here are examples to illustrate how this process works:
Switching from Monthly Standard Plan (AED 65) to Monthly Premium Plan (AED 85):
Suppose you switch on day 10 of your billing cycle, leaving 20 days remaining on your Standard Plan.
You will pay the full AED 85 for the Premium Plan immediately.
We will calculate a prorated credit for the unused 20 days of your Standard Plan:
20 / 30 × 65 = 43.33 AED.
You will receive a refund of AED 43.33, credited back to your original payment method within 7-10 business days.
Switching from Annual Standard Plan (AED 480) to Annual Premium Plan (AED 720):
If you switch from the Annual Standard Plan to the Annual Premium Plan, you will pay the full AED 720 for the Premium Plan upfront. We will calculate a prorated credit for the remaining time on your Standard Plan. For example, if you have 9 months remaining, the prorated credit would be: 9 / 12 × 480 = 360 AED.
You will receive a refund of AED 360, credited back to your original payment method within 7-10 business days.
Switching from Monthly Premium Plan (AED 85) to Annual Premium Plan (AED 720):
If you switch on day 15 of your billing cycle, with 15 days remaining on your Monthly Premium Plan, you will pay the full AED 720 for the Annual Premium Plan upfront. We will calculate a prorated credit for the unused 15 days of your Monthly Premium Plan: 15 / 30 × 85 = 42.50 AED.
You will receive a refund of AED 42.50, credited back to your original payment method within 7-10 business days.
Refunds for switching plans are processed based on the unused portion of your current plan. After you pay for the new plan, we will calculate a prorated refund for any remaining time on your previous plan and issue this refund within 7-10 business days. Refunds are determined by the number of unused days or months on your existing plan and calculated as a credit. Refunds will be issued back to the original payment method. That is, the bank card or bank account with which payment was made. Refunds are only applicable for unused portions of your previous plan at the time of switching. Refunds do not apply if the subscription period is nearly complete, if it has expired, or if you cancel the service.
By switching plans, you acknowledge and accept that all credits and refunds will be based on the remaining unused time of your former plan as outlined above.
18. SPECIAL CONDITIONS.
Cases With Fines: LEGALiTi is committed to advocating for employees and ensuring fair treatment in the workplace. However, it is important to clarify our policy regarding fines. LEGALiTi does not cover fines incurred by employees that are a result of their own actions or omissions. If fines are levied due to the fault or negligence of the employer, LEGALiTi will take all necessary legal actions to ensure that the employer is held accountable and required to pay the fines. This includes representing the employee in disputes, filing complaints with relevant authorities, and pursuing legal remedies to enforce the employer’s responsibility. Our objective is to protect employees from unjust financial burdens and to ensure that employers comply with their legal obligations.
Absconding Cases: In cases where employees are marked as absconding, LEGALiTi provides comprehensive support to address the issue. Employees are responsible for covering the costs associated with removing absconding marks and any related fines. However, if it is determined that the absconding mark was unjustly applied by the employer, LEGALiTi will take all necessary legal actions to ensure that the employer bears the responsibility for these costs. This includes representing the employee in disputes, filing grievances with the Ministry of Human Resources and Emiratisation (MOHRE), and pursuing legal remedies to enforce the employer’s accountability. Our goal is to protect employees from unjust accusations and financial penalties, ensuring that they are treated fairly under UAE labour law.
Court and Lawyer Fees: LEGALiTi is committed to providing robust legal representation to our clients. We cover court and lawyer fees up to a maximum of AED 10,000 per case. If the legal costs exceed this amount, employees agree to a contingency fee arrangement. Specifically, for cases where the total fees surpass AED 10,000, a twenty percent (20%) contingency fee will be deducted from any compensation awarded to the employee as a result of the case. This arrangement ensures that employees continue to receive high-quality legal support without the burden of excessive upfront costs, while also aligning our interests with achieving a successful outcome for our clients.
19. COMPLAINTS POLICY
At LEGALiTi, we are committed to providing high-quality legal services and ensuring client satisfaction. We recognize that there may be occasions where clients feel the need to express dissatisfaction with our services. This Complaints Policy outlines our process for addressing and resolving complaints in a timely and fair manner. The objective of this Complaints Policy is to ensure that all complaints are handled professionally, fairly, and promptly, and that any issues raised are resolved to the satisfaction of our clients. This policy applies to all clients of LEGALiTi who wish to file a complaint regarding the services provided by our team.
How To File A Complaint: Clients can file a complaint through the following methods:
Telegram: Send is a message on Telegram using @LEGALiTi_UAE
Email: Send an email to help@legaliti.io with the subject line "Complaint for - (include reason)". Please include detailed information about your complaint, including relevant dates, times, and the names of any LEGALiTi personnel involved.
Mail: Write to us at: Business Centre, SPC Free Zone, Sharjah, UAE. Please include detailed information about your complaint and your contact details.
Information Required: To help us address your complaint effectively, please provide the following information:
Your full name and contact information,
A detailed description of the complaint, including relevant dates, times, and the names of any personnel involved,
Any supporting documents or evidence related to your complaint,
Your desired resolution or outcome.
Acknowledgment Of Complaint: Upon receiving your complaint, we will:
Acknowledge receipt of your complaint within two (2) business days,
Provide you with a reference number for your complaint,
Inform you of the process we will follow to investigate and resolve your complaint.
Investigation Process: Our investigation process involves the following steps:
Review: A designated complaints officer will review your complaint and any supporting documentation.
Investigation: The complaints officer will investigate the circumstances surrounding your complaint, including interviewing relevant personnel and reviewing internal records.
Resolution: We will seek to resolve your complaint in a fair and timely manner. You may be contacted for further information or clarification during this process.
Resolution And Response: We aim to resolve all complaints within fifteen (15) business days of acknowledgment. Once the investigation is complete, we will:
Provide you with a written response detailing the outcome of our investigation.
Explain any actions we have taken or will take to address the issue.
Offer an apology or compensation if appropriate.
Escalation: If you are not satisfied with the resolution provided, you may request that your complaint be escalated to a senior manager. The senior manager will review your case and provide a final decision within ten (10) business days.
Confidentiality: All complaints will be handled with the utmost confidentiality. Information related to your complaint will only be shared with those who need to know in order to investigate and resolve the issue.
Record Keeping: We will maintain a record of all complaints received, including details of the investigation and resolution, for a minimum of five (5) years. These records will be used to improve our services and address any recurring issues.
Contact Information: For any questions or further assistance regarding our Complaints Policy, please contact us at:
Email: help@legaliti.io,
Address: Business Centre, SPC Free Zone, Sharjah, UAE.
By following this Complaints Policy, LEGALiTi ensures that all client concerns are addressed promptly and fairly, maintaining the highest standards of service and client satisfaction.
20. GOVERNING LAW AND JURISDICTION.
These Terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC) in Dubai-UAE. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the DIFC courts.
21. MISCELLANEOUS.
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Amendments and Modifications: LEGALiTi reserves the right to amend these terms at any time. Clients will be notified of any significant changes.
Waiver: Failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
Notices: All notices shall be sent to the contact information provided by the client upon registration.
Assignment: Clients may not assign their rights or obligations under these terms without the prior written consent of LEGALiTi.
Entire Agreement: These terms constitute the entire agreement between LEGALiTi and the client regarding the use of our services.
Effective Date and Duration: These terms are effective as of the date you subscribe to our services and will remain in effect until terminated by either party in accordance with these terms.
Contact Information: For any questions or further assistance, please contact us at:
Email: help@legaliti.io,
Address: Business Centre, SPC Free Zone, Sharjah, UAE.
